Please note that the following Terms and Conditions apply to all registrations made before 24th January 2022. For registrations made between Monday, 24th January 2022 and Monday, 31st January 2022, please refer to these Terms and Conditions.
MAXXIS TYRES SOLD IN AUSTRALIA (AS PROVIDED IN THESE TERMS) WILL BE COVERED UNDER THE MAXCOVERAGE PROGRAM GIVING YOU ABSOLUTE PEACE OF MIND
By choosing MAXXIS Tyres you have certainly made a right decision. What you would not want in life is for your expensive tyres to be destroyed by unexpected road hazards such as nails, debris and potholes.
MAXXIS wants your driving experience on MAXXIS Tyres to be the best at all times!
Therefore, at a cost not to exceed $20.00 (incl. GST) ($5.00 PER TYRE), MAXXIS offers you benefits under the MAXCOVERAGE Program (as detailed in these terms) as a means to say thank you for purchasing MAXXIS tyres.
The MAXCOVERAGE Program consists of the following benefits:
- 30 Day Satisfaction Guarantee
- 2 Year Road Hazard Warranty
- 2 Year Tyre Roadside Assistance
A. Terms of the MAXCOVERAGE Program – Defined Terms
‘Authorised MAXXIS Dealer‘ means a tyre dealer authorised to sell and fit MAXXIS Tyres within Australia, and detailed at https://maxxistyres.com.au/store-locator/
‘MAXCOVERAGE Program Registration’ means the registration process detailed in these terms at item 3 under ‘B. Terms of the MAXCOVERAGE Program – General’;
‘MAXXIS’ means Tyremax Pty Ltd ATF the On Track Tyres No 2 Trust (ABN 98 050 635 023) of 1 Heyington Avenue, Thomastown, Victoria’
‘MAXXIS Tyre’ means any MAXXIS branded tyre, other than any TBR (Truck and Bus Radial) tyre larger than 17.5” in diameter (inclusive of 17.5”), that is the subject of a MAXCOVERAGE Program Registration.
‘Registration Details’ means:
(a) your contact details, being your name, address, contact phone and email details;
(b) your vehicle registration details, vehicle make, model & mileage (to which the MAXXIS Tyres had been fitted to by an Authorised MAXXIS Dealer); and
(c) the MAXXIS Tyres purchased, including pattern, size & tyre pressures (if applicable); and
(d) a copy of your Maxxis tyres purchase tax invoice (showing the date of purchase, place of purchase, tyre type (brand and pattern) and quantity.
‘Road Hazard Tyre Damage’ means accidental damage caused to a MAXXIS Tyre due to unseen road hazards such as punctures, accidental cuts, accidental curb damage, impact breaks (e.g. potholes) and other damage caused by unforeseen road hazards (but excluding an Unauthorised Event).
‘Tyre Tread’ means the depth of tyre tread remaining on a MAXXIS Tyre, the subject of a claim under the MAXCOVERAGE Program, at the time of claim (based & measured on the manufacturer’s new tread depth specifications).
‘Unauthorised Event’ means damage caused to a MAXXIS Tyre due to:
(a) mechanical and/or wheel alignment issues;
(b) under-inflation, over-inflation, and/or improper maintenance;
(c) vandalism or other intentional damage;
(d) competition/racing and/or commercial/industrial use;
(e) using a MAXXIS Tyre on an unsealed road surface or in off-road conditions.
‘You’ or ‘you’ means the original purchaser of the MAXXIS Tyres from an Authorised MAXXIS Dealer.
B. Terms of the MAXCOVERAGE Program – General
The MAXCOVERAGE Program:
- only applies to MAXXIS Tyres purchased as a set of 2 or more tyres from an Authorised MAXXIS Dealer on or after 1st May, 2019;
- is not transferrable i.e. only entitles you to its benefits;
- only applies if you have paid a participation fee of $5.00 (incl. GST) for each MAXXIS Tyre purchased (not to exceed $20.00 incl. GST) to the Authorised MAXXIS Dealer that you purchased the MAXXIS Tyres from, and, within 14 days of purchase, registered your purchase of MAXXIS Tyres online providing all Registration Details as part of that registration process, at https://maxxistyres.com.au/max-coverage;
- does not apply to any MAXXIS Tyre removed from the original vehicle on which it was fitted by an Authorised MAXXIS Dealer at the time of purchase;
- does not apply to a MAXXIS Tyre damaged due to an Unauthorised Event;
- does not provide compensation for loss of time, loss of use of vehicle, inconvenience or consequential damage caused;
- does not apply or extend to a vehicle’s rims or other componentry; and
- is provided in addition to your rights as a consumer under the Australian Consumer Law.
Being an optional warranty (i.e. a warranty in addition to your rights under the Australian Consumer law), the MAXCOVERAGE Program shall only apply if each of the above matters are fully satisfied whether or not you were aware of, or made aware of, the terms and conditions of the MAXCOVERAGE Program either prior to, at the time of, or subsequent to your purchase of a set of 2 or more MAXXIS Tyres from an Authorised MAXXIS Dealer.
C. Terms – 30 Day Replacement Guarantee
What is covered?
MAXXIS want to give you absolute assurance you have made the right choice, but if for some reason you think otherwise, MAXXIS offers you, subject to the terms detailed below, a 100% Satisfaction Guarantee for 30 days from the date of purchase of any set of 2 or more MAXXIS Tyres from an Authorised MAXXIS Dealer.
What is not covered?
MAXXIS Tyres that are damaged for reasons unrelated to a fault of the MAXXIS Tyres, including damage suffered due to an Unauthorised Event.
All removal costs associated with removal of MAXXIS Tyres from your vehicle, and all fitting costs, including the cost of replacement tyres (to the extent such costs exceeds the purchase price of the MAXXIS Tyres being returned).
Claim process – qualifications & exclusions
- A claim must be made to the Authorised MAXXIS Dealer that you purchased the MAXXIS Tyres from, and must be made within the period 15 to 30 days from the purchase date.
- A claim must be made by completing a claim form (to be supplied by the Authorised MAXXIS Dealer), together with (1) evidence of MAXCOVERAGE Program Registration, and (2) the original customer invoice the subject of the MAXXIS Tyres purchase.
- A claim requires you to purchase replacement tyres (whether a MAXXIS Tyre or otherwise) from the Authorised MAXXIS Dealer that you purchased the MAXXIS Tyres at the time of claim.
- MAXXIS Tyres replaced in accordance with this guarantee become the property of MAXXIS.
D. Terms – 2 Year Road Hazard Warranty
What is covered?
For any MAXXIS Tyre purchased that is damaged beyond repair due to Road Hazard Tyre Damage, MAXXIS will replace the MAXXIS Tyre damaged (unless MAXXIS or its Authorised MAXXIS Dealer elect to repair the MAXXIS Tyre damaged) with a new comparable MAXXIS Tyre within 2 years of purchase.
In the case of a repair being carried out, you shall be responsible for all charges involved in the removal, repair and fitting of the MAXXIS Tyre to your vehicle.
In the case of a replacement MAXXIS Tyre, you shall be responsible for (1) all charges involved in the removal and fitting of the MAXXIS Tyre to your vehicle, and (2) the following pro-rata charges:
(a) in the case of a MAXXIS Tyre having a Tyre Tread greater than 50%, no charge;
(b) in the case of a MAXXIS Tyre having a Tyre Tread of below 50%, but above the legal limit, a charge equal to 50% of the replacement tyre cost;
What is not covered?
MAXXIS Tyre damage caused by an Unauthorised Event or MAXXIS Tyres having a Tyre Tread of less than the legal limit.
Claim process – qualifications & exclusions
- A claim must be made to any Authorised MAXXIS Dealer within 2 years from the date of purchase.
- A claim must be made by completing a claim form (to be supplied by the Authorised MAXXIS Dealer), together with (1) evidence of MAXCOVERAGE Program Registration, and (2) the original customer invoice the subject of the MAXXIS Tyres purchase.
- MAXXIS or its Authorised MAXXIS Dealer may elect to repair a MAXXIS Tyre unless the tyre is deemed unserviceable (e.g. unable to be repaired by a repair patch or similar).
- MAXXIS or its Authorised Dealer has the right to inspect a MAXXIS Tyre, the subject of a claim under this warranty, to assess and verify eligibility for the claim.
- MAXXIS Tyres replaced in accordance with this warranty become the property of MAXXIS.
E. Terms – 2 Year Tyre Roadside Assistance
What is covered?
For any MAXXIS Tyre purchased, you will enjoy a 2 year free tyre roadside assistance (from the date of purchase) for any Road Hazard Tyre Damage you encounter with your MAXXIS Tyre. In such a case, help is on its way!
Roadside assistance can be accessed by way of a dedicated phone line 24 hours a day, 365 days a year, anywhere in Australia.
What is not covered?
Damage caused to a MAXXIS Tyre due to an Unauthorised Event, or roadside assistance required due to an event other than Road Hazard Tyre Damage. Where towing is involved, it will only be free of charge up to 50 kilometres radius from the point of incident.
Claim process – qualifications & exclusions
- A request for roadside assistance may be made by you within 2 years from the MAXXIS Tyre purchase date.
- A request for roadside assistance must be substantiated, if requested, by (1) evidence of MAXCOVERAGE Program Registration, and (2) the original customer invoice the subject of the MAXXIS Tyres purchase.
- Roadside assistance provided to you as a result of either (1) damage caused to a MAXXIS Tyre due to an Unauthorised Event, or (2) an event other than Road Hazard Tyre Damage, will be at your own cost. To the extent that MAXXIS incurs a cost associated with roadside assistance provided as a result of such an event, you must reimburse to MAXXIS such cost immediately on demand.
- You must comply with all requirements of the roadside assistance provider, as advised from time to time.
- MAXXIS Tyres replaced as a consequence of roadside assistance provided become the property of MAXXIS.
If you have any questions, or have any general enquiries, please contact us here .
Terms & Conditions updated 21.07.2020
